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Publications

  1. Research Team
    Publication date:
    February 2017

    Two page profile showing trends in national statistics, using CAB advice code data.

  2. Publication date:
    November 2016

    Briefing on % split of paid staff to volunteers; types of services provided to compliment the generalist service; client financial gain and funding; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  3. Publication date:
    October 2016

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2015; map of coverage within the 4 weeks and comparison to SIMD data.

  4. Citizens Advice Scotland has published the first ever impact report detailing the positive contribution the service makes to Scottish society.
    CAS communications
    Publication date:
    October 2016

    In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.

  5. Publication date:
    August 2016

    The final report by Deloitte about the governance review conducted in 2016.

  6. Publication date:
    August 2016
  7. Citizens Advice and Citizens Advice Scotland annual report for 2015-16
    Publication date:
    June 2016

    This report looks back to describe the work Citizens Advice and Citizens Advice Scotland (CAS) carried out to represent consumers in 2015-16. This was a year of laying foundations, as our organisations developed our roles representing consumers in the energy and postal markets in England, Wales and Scotland, and in the energy, postal and water markets in Scotland.

  8. Publication date:
    May 2016

    CAS financial statements for the year ended 31st March 2016.

  9. Publication date:
    May 2016

    CAS financial statements for the year ended 31st March 2015.

  10. Working for a Fairer Scotland
    Publication date:
    March 2016

    Overall, 2014/15 has been another impressive year for CAS. We have faced many challenges, but have responded by being more active, delivering more funding and infrastructure support to bureaux and raising our campaigning and media profile. Together with our member bureaux, we believe we make the vital difference as the last line of support for many thousands of people across Scotland in these immensely difficult times.

    In 2014/15 the Citizens advice Service helped over 323,000 clients living in Scotland.

    Clients gained over £124 million with support from the service.

    After taking on the Consumer Futures team in April 2014 CAS has now strengthened its voice in supporting and assisting consumers across Scotland.

  11. Publication date:
    April 2015

    Citizens Advice Scotland's Work Plan for Water 2015-16

    Spotlight:
  12. Publication date:
    December 2014

    In 2013/14 the Patient Advice and Support Service (PASS) supported 2336 clients and dealt with 7424 enquiries from clients relating to feedback, comments, concerns and complaints about the NHS in Scotland.  These were increases of 16% and 27% on the 2012/13 figures.  A range of work was undertaking in the year with a service review, the employment of a PASS Marketing Officer and the introduction of a PASS website.  Independent client feedback found that 93% of clients were very satisfied or satisfied with the service.  The Annual Report and Appendix present a brief picture of the work that has been done in 2013/14.

    Spotlight:
  13. Citizens Advice Scotland
    Publication date:
    December 2014

    In 2013/14 CAS again rose to the unique challenges we face every year; namely those of facilitating the delivery of the best free advice service in Scotland, while at the same time using the evidence gained by Scottish CAB network to exercise a positive influence on public policy in Scotland.

    This we have done against the background of a continuing economic crisis and national changes in welfare and consumer policy that meant our service faces greater demand than ever before. Our annual report presents a brief picture of the work we have done in 2013/14.

  14. Publication date:
    May 2014

    CAS financial statements for the year ended 31st March 2014.

  15. Publication date:
    December 2013

    Overall, 2012/13 has been another impressive year for CAS. We have faced many challenges, but have responded by being more active, delivering more funding and infrastructure support to bureaux and raising our campaigning and media profile. Together with our member bureaux, we believe we make the vital difference as the last line of support for many thousands of people across Scotland in these immensely difficult times.

  16. Publication date:
    September 2013

    Our Strategic Plan for 2013 – 17 sets out what drives our work and what we aim to achieve.

  17. Publication date:
    March 2013

    CAS's annual report 2011/12. Further copies and the full financial expenditure report are available on request.

  18. Publication date:
    February 2013

    In April 2013, the general consumer advocacy functions of Consumer Focus and the Office of Fair Trading’s responsibility for consumer-facing education will both transfer to the Citizens Advice service. This is part of an on-going series of reforms to the consumer landscape in which the Government intends for the Citizens Advice service to become the publicly-funded voice for consumers.

    Spotlight:
  19. Publication date:
    February 2013

    Based on the responses from bureau advisers to the recent Social Policy questionnaire, the Policy and Communications team have put together a forward work plan for 2013/14. This covers the issues that we plan to address over the coming year and the ways in which we plan to undertake this work.

  20. Lyndsay Russell
    Publication date:
    December 2012

    This report presents the evaluation findings from the Energy Best Deal+ pilot project. The project was a result of the Fuel Poverty Summit in Scotland in October 2011 and coordinated by Citizens Advice Scotland and funded by Eon, EDF Energy, Npower Scottish Gas, Scottish Power and Scottish and Southern Energy. The pilot ran for eight weeks from July to September 2012 from nine Scottish citizens advice bureaux.

    Spotlight:

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