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Publications

  1. Study on the affordability of water and sewerage charges based on low income households
    Rebecca Millar
    Publication date:
    June 2017

    The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into a Study on the affordability of water and sewerage charges based on low income households

     

     

  2. nina.ballantyne
    Publication date:
    June 2017

    Up and down the country, decisions are taken every year that affect us as consumers of energy, post and water. These can be anything from new laws, to choices made by private companies. A wide variety of interests and priorities are considered by these decision makers, who range from businesses and political parties to government officials and regulators. 

  3. Publication date:
    June 2017

    The Consumer Futures Unit's inaugural consumer tracker survey reveals some of the experiences and habits of consumers of energy, post and water services in Scotland.

  4. Jamie Stewart
    Publication date:
    June 2017

    Our Energy Advice in Detail report analyses the energy issues upon which Citizens Advice Service clients in Scotland sought help in 2015-16, and places these issues within the wider policy context. Issues were raised through the following three services:

    • 23,237 new energy issues brought by clients through the 61 Citizens Advice Bureaux across Scotland, an increase of 5% from 2014-15.
    • 4,210 calls from Scotland to the Citizens Advice Consumer Service-a decrease of 12% from 2014-15.
    • 1,163 vulnerable consumers in Scotland supported by the Extra Help Unit, almost identical to the number in 2014-15.
  5. Research on face-to-face actions to help consumers in fuel poverty in Scotland
    Jamie Stewart
    Publication date:
    June 2017

    Facing Fuel Poverty explores what projects and services delivering face-to-face fuel poverty advice exist in Scotland and examines the benefits and costs of delivering such services.

    Based on research carried out by Changeworks on behalf of the CFU, we note that tailored fuel poverty advice, delivered in the home, is reported as a necessary service for certain consumers, but that improved monitoring and evaluation of projects is needed. 

  6. Publication date:
    May 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to district heating in Scotland. 

  7. Craig Salter
    Publication date:
    May 2017

    Different Rules for Different Fuels examines consumer and supplier experience of district heating in Scotland in relation to consumer protection, and what consumer protection measures could be implemented in Scotland. The CFU is calling for greater protection for consumers in Scotland who use district heating schemes, based on research carried out by Changeworks and the Centre for Sustainable Energy on behalf of the CFU. 

  8. A report to the Consumer Futures Unit of Citizens Advice Scotland
    Fraser of Allander Institute
    Publication date:
    April 2017

    This report examines recent changes in the cost of household water and sewerage charges in Scotland. It examines the position across all consumers, but focuses in particular on those on low incomes and examines in detail the issue of affordability for those in receipt of state benefits.

    Spotlight:
  9. Publication date:
    March 2017
  10. Publication date:
    March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to fuel poverty in Scotland. 

  11. Publication date:
    March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland.  This briefing gives an overview of recent energy price rises by major suppliers in Great Britain. 

  12. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Economy, Jobs and Fair Work Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  13. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Rural Economy and Connectivity Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Economy, Jobs and Fair Work Committee is available separately and can be downloaded below. 

  14. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Environment, Climate Change and Land Reform Committee. Our evidence to the Economy, Jobs and Fair Work Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  15. Publication date:
    February 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to rural fuel poverty, and was first used at the CFU's Rural Futures Conference in 2017. 

  16. Publication date:
    February 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to postal services in rural areas, and was first used at the CFU's Rural Futures Conference in 2017. 

  17. Scottish consumer advice about food and drink issues
    Fraser Sutherland
    Publication date:
    December 2016

    Scotland’s food and drink industry is one of the best in the world but some consumers in Scotland are getting a raw deal and facing poor quality produce and service by some leading food retailers and manufacturers.

    Spotlight:
  18. Summary of presentations and discussion
    Fraser Sutherland
    Publication date:
    December 2016

    Following our Round the Bend report we invited policy experts in public transport, consumer organisations, government officials and community representatives to discuss the issues facing rural communities and public transport.

    Spotlight:
  19. National Assistance Funerals and the Consequences of Funeral Poverty
    David Robertson, Stirling CAB
    Publication date:
    November 2016

    This report follows on from a previous study by the Stirling and Perth & Kinross Citizens Advice
    Bureaux entitled Unearthing the ‘true cost’ of Funerals.

    Spotlight:
  20. Burial and cremation charges in Scotland 2016
    Fraser Sutherland
    Publication date:
    September 2016

    The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.

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