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Publications

  1. Publication date:
    March 2017
  2. Publication date:
    March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to fuel poverty in Scotland. 

  3. Publication date:
    March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland.  This briefing gives an overview of recent energy price rises by major suppliers in Great Britain. 

  4. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Environment, Climate Change and Land Reform Committee. Our evidence to the Economy, Jobs and Fair Work Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  5. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Economy, Jobs and Fair Work Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Rural Economy and Connectivity Committee is available separately and can be downloaded below. 

  6. Consumer Futures Unit
    Publication date:
    February 2017

    The Consumer Futures Unit (CFU) has responded to the Scottish Parliament’s joint call for evidence as part of its scrutiny of the Scottish Government’s third draft Climate Change Plan.

    The CFU is pleased to have had the opportunity to comment on Scottish Ministers’ plans for meeting Scotland’s annual greenhouse gas (GHG) emissions reduction targets. In responding to the Scottish Parliament’s joint call for evidence we have limited our comments to areas of the draft plan that are directly relevant to our remit.

    In this publication we present our written evidence to the Rural Economy and Connectivity Committee. Our evidence to the Environment, Climate Change and Land Reform Committee and the Economy, Jobs and Fair Work Committee is available separately and can be downloaded below. 

  7. Publication date:
    February 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to rural fuel poverty, and was first used at the CFU's Rural Futures Conference in 2017. 

  8. Publication date:
    February 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to postal services in rural areas, and was first used at the CFU's Rural Futures Conference in 2017. 

  9. New businesses and the non-domestic water market
    Publication date:
    December 2016

    The CFU's Water Team has worked in partnership with the Water Industry Commission for Scotland, Business Gateway, Scottish Water and the Federation of Small Businesses to develop an information leaflet for new businesses about the non-domestic water market in Scotland.

    The leaflet will help to improve outcomes for business consumers in non-domestic water market in Scotland. It is hoped that the leaflet, by targeting new businesses, will alert them to the wide range of options available, and to ensure customers get the best deals. the leaflet will be available from the Business Gateway advice network, as well as through other networks in the non-domestic water market.

  10. Citizens Advice and Citizens Advice Scotland annual report for 2015-16
    Publication date:
    June 2016

    This report looks back to describe the work Citizens Advice and Citizens Advice Scotland (CAS) carried out to represent consumers in 2015-16. This was a year of laying foundations, as our organisations developed our roles representing consumers in the energy and postal markets in England, Wales and Scotland, and in the energy, postal and water markets in Scotland.

  11. Delivering energy efficiency to rural, off-gas Scotland
    Publication date:
    June 2016

    Mains gas is the cheapest way to heat a home but 23% of Scottish households rely on more expensive fuel types, such as bottled gas or electricity, to heat their property. Many off-gas households are located in rural areas and are vulnerable to fuel poverty owing to a number of additional factors, such as a greater prevalence of colder properties which are harder to treat with energy efficiency measures. 

  12. A review of energy efficiency and fuel poverty schemes in Scotland
    Publication date:
    June 2016

    The Scottish Government have announced that they will introduce Scotland’s Energy Efficiency Programme (SEEP) in the coming years. This scheme will make use of the new powers over energy efficiency funds. Given the current political interest and potential levels of investment, CAS believes that it is important to ensure that the impacts resulting from undertaking large-scale energy efficiency installations are fully understood.

  13. "Measures to ensure the Scottish water and sewerage non-household retail market work well"
    Publication date:
    June 2016

    The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
    works well.

  14. Taking stock of the smart meter rollout programme in Scotland
    Publication date:
    June 2016

    The roll out of smart meters to UK gas and electricity consumers is to be completed by 2020, updating the country’s energy infrastructure and offering a number of benefits to consumers. However there is a risk that where people live, the type of home they live in and how they pay for their energy may affect when they receive a smart meter, and what kind they will be offered.

  15. Energy policy team
    Publication date:
    April 2016

    Citizens Advice and Citizens Advice Scotland (Citizens Advice Service) have statutory responsibilities to represent energy consumers in Great Britain in accordance with the 2007 Consumers, Estate Agents and Redress Act.

    This paper is their joint response to the provisional decision on remedies in the Competition and Market Authority (CMA)’s energy market investigation.

  16. A Guide to Deemed Contracts
    CAS / WICS
    Publication date:
    April 2016

    The Consumer Futures Unit and the Water Industry Commission for Scotland have developed and published a leaflet aimed at small businesses who may be unaware they need to pay for water and sewerage services, and are allocated a supplier. The leaflet explains what a Deemed Contract is and what they need to do next.

  17. The Citizens Advice and Citizens Advice Scotland work plan for 2016/17
    Publication date:
    March 2016

    Following our earlier consultation, we are pleased to launch our Citizens Advice and Citizens Advice Scotland work plan for 2016/17, covering our work in energy, post and water.

  18. Gail Walker
    Publication date:
    October 2015

    Citizens Advice Scotland has published a report providing insights into the impact that water and sewerage debt has on the lives of vulnerable consumers.

  19. Progress on parcel deliveries in Scotland 2012-2015
    David Moyes & Kate Morrison
    Publication date:
    September 2015

    The latest in a series of reports into problems faced by consumers in Scotland when shopping online, this reports charts the progress of delivery charges from 2012-2015.

  20. The Citizens Advice Service responds to the European Commission consultation on cross-border parcel delivery
    Xanthe Couture and David Moyes
    Publication date:
    July 2015

    The Citizens Advice Service welcomes the opportunity to respond to the European Commission consultation on cross-border parcel delivery. A competitive cross-border delivery market has the potential to benefit consumers through greater choice. In our response we highlight that this market is still young, and as such any regulatory intervention runs the risk of disrupting the natural development of the market, which may develop the solutions to issues faced by consumers. We contend that introducing price caps at this stage would be premature and difficult to implement.

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