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Publications

  1. Scottish Parliament Social Security Committee call for evidence
    Rob Gowans
    Publication date:
    March 2017

    Citizens Advice Scotland welcomes the opportunity to submit evidence to inform the Committee’s consideration of the Bill. Scotland’s CAB Service sees the effects of child poverty on a daily basis, and the majority of advice provided by citizens advice bureaux in Scotland relates to issues related to maximising low incomes, particularly access to social security benefits and dealing with problem debt.

  2. Consultation Response from Citizens Advice Scotland
    Mark Patterson
    Publication date:
    December 2016

    As a general improvement to diligences CAS would like to see a set of pre-action requirements introduced into the process for public sector creditors to show that all reasonable attempts have been made to come to an arrangement prior to taking recovery action, and to ensure that diligence is used as a last resort.

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  3. Citizens Advice Scotland has published the first ever impact report detailing the positive contribution the service makes to Scottish society.
    CAS communications
    Publication date:
    October 2016

    In our first report of this kind, we demonstrate the impact of the Scottish Citizens Advice service on the 310,000-plus clients who received help in 2015/16, as well as touching on the wider benefits of our work to the rest of society.

  4. Burial and cremation charges in Scotland 2016
    Fraser Sutherland
    Publication date:
    September 2016

    The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.

  5. Issues affecting flooded consumers and ability to access affordable insurance
    Fraser Sutherland
    Publication date:
    September 2016

    CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.

  6. The poverty premium in energy, telecommunications and finance in Scotland
    Patrick Hogan
    Publication date:
    August 2016

    As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.

  7. CAB Clients in Crisis
    Rhiannon Sims
    Publication date:
    July 2016

    On-going analysis of CAB case evidence over the last four years has shown that more and more bureaux clients are experiencing periods of no income, and are unable to afford essentials including food, gas and electricity to heat their homes, as well as priority payments such as rent. More worryingly still are the number of clients who present at bureaux having not eaten in a number of days. 

  8. "Measures to ensure the Scottish water and sewerage non-household retail market work well"
    Publication date:
    June 2016

    The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
    works well.

  9. Consumer issues with subscription traps
    Nick MacAndrews and Daniel VandenBurg (Citizens Advice) with Fraser Sutherland (Citizens Advice Scotland)
    Publication date:
    March 2016

    Online shopping in the UK is on the rise and with this comes a different set of consumer problems. One such problem is subscription traps. These are situations where a consumer is tricked into agreeing to a subscription through the advertising of a “free trial” or reduced price offer. If the consumer doesn’t cancel the trial within a set amount of time they automatically get transferred onto a costly subscription payment plan.

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  10. A review for Scottish Government
    John Birrell & Fraser Sutherland
    Publication date:
    February 2016

    This report gives wide reaching recommendations on how to tackle funeral poverty in Scotland.

  11. Gail Walker
    Publication date:
    October 2015

    Citizens Advice Scotland has published a report providing insights into the impact that water and sewerage debt has on the lives of vulnerable consumers.

  12. CAS response to Commission on Local Tax Reform
    Keith Dryburgh
    Publication date:
    June 2015

    What's the future of local taxation in Scotland? In this consultation response, CAS uses evidence from Scotland’s citizens advice bureaux to show the aspects of local taxation that need to be improved in any new proposed system.

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  13. Challenging the costs of Funerals in Scotland
    Fraser Sutherland
    Publication date:
    April 2015

    Advice regarding funerals has risen in recent years, as our recent Real Deal publication on the subject highlighted, and the CAB service now helps with just over one issue a day in Scotland regarding funerals.

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  14. Publication date:
    April 2015

    Citizens Advice Scotland's Work Plan for Water 2015-16

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  15. Implementing the Smith Agreement: Civil protections and advice
    Publication date:
    March 2015
  16. Citizens Advice Scotland response
    Fraser Sutherland
    Publication date:
    September 2014

    CAS responds to the CMA's consultation on whether the personal current account market should be investigated.

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  17. Citizens Advice Scotland response
    Fraser Sutherland
    Publication date:
    August 2014

    CAS have responded to the The Financial Conduct Authority (FCA) consultation on plans to introduce a price-cap on high cost short term credit products.

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  18. Keith Dryburgh
    Publication date:
    August 2014

    The rise in payday lending in the UK has led to a concurrent rise in the number of credit brokers who offer to search for loans for consumers for a fee. Evidence from the citizens advice service indicates that consumers can experience significant detriment and hardship caused by the (often unintentional) use of a credit broker. While brokers can offer a legitimate service, many of the industry practices, including providing misleading information, sharing personal details with other brokers, offering customer applications for the highest commission, and refusing to offer refunds, are in urgent need of change. 

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  19. Fraser Sutherland
    Publication date:
    June 2014

    New research from Citizens Advice Scotland has found that many bereaved Scots are finding it hard to pay the growing costs of burying their loved ones.

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  20. Keith Dryburgh
    Publication date:
    April 2014

    CAS has submitted evidence on food parcels to the Welfare Reform Committee ahead of an oral evidence session on the 29th April 2014. 

     

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