You are here

News

  1. 16 Jun 2017

    Scotland’s leading consumer agency has pledged to make sure the voice of Scotland’s consumers informs policy and practice in the three big regulated industries in Scotland – the energy, water and postal services. 

  2. 26 May 2017

    The Consumer Futures Unit of Citizens Advice Scotland is today calling for greater protection for consumers in Scotland who use ‘district heating’ schemes. 

  3. 2 May 2017

    Today the Water Industry Commission for Scotland (WICS), the Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) and Scottish Water signed an agreement to establish the next Customer Forum for Water (the Forum). It will be responsible for ensuring the interests of customers and communities are embedded in the forthcoming Strategic Review of Charges 2021-27 (SRC) which sets prices and levels of service for Scottish Water.

  4. 30 Mar 2017

    The CFU’s Water Direct – Striking the Balance event last Friday brought together over 70 practitioners from frontline debt and money advice agencies, representatives from Local Authorities, and policy makers to review the application of Water Direct to date.

  5. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  6. 8 Mar 2017

    The Consumer Futures Unit has welcomed the Scottish Government’s response today to the recommendations of the Fuel Poverty Strategic Working Group and Rural Fuel Poverty Task Force.

  7. 23 Feb 2017

    Citizens Advice Scotland’s Consumer Futures Unit is holding a conference on Water Direct, a scheme used by local authorities to collect water and sewerage debt and current charges, on 24 March in central Edinburgh. The event is for practitioners in revenue collection and debt advice. It will provide delegates with an update on the roll-out of Water Direct across Scotland, what this could mean for local authorities and for those in debt for water and sewerage.

  8. 20 Feb 2017

    The Consumer Futures Unit at Citizens Advice Scotland is hosting its fourth non-domestic water market event on
    28 February 2017, 10am - 2pm (lunch provided), at the Double Tree Hotel by Hilton in Edinburgh.

  9. 10 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Scottish Power is to increase its fuel bills.

  10. 7 Feb 2017

    The Consumer Futures Unit has welcomed the news that the energy regulator Ofgem is to impose a temporary cap on prepayment energy meters. 

  11. 3 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Npower is to increase its fuel bills.

  12. 24 Jan 2017

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the Scottish Government’s new draft Energy Strategy, with its proposals for achieving affordable warmth and improving energy efficiency, and said it is essential that the needs of consumers are at the heart of new proposals.

  13. 19 Jan 2017

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the vision for a low carbon Scotland contained within the Scottish Government’s third draft Climate Change Plan, but states that consumers must be at the heart of the proposals and policies if it is to be achieved.  

  14. 18 Jan 2017

    The CFU has published a research report, SMEs awareness and experience of the water market in Scotland, prepared for the CFU by BMG Research.

    The Research report focused on areas such as SMEs awareness of competition in the market, and their experience of switching between licensed providers. It also considered ways in which the market could be improved.

  15. 8 Dec 2016

    A new information leaflet targeting new businesses has been published to set out how they can benefit from the water market in Scotland. The leaflet clearly explains what businesses can be charged for, and how they can switch provider.

  16. 7 Dec 2016

    The Consumer Futures Unit is holding a Rural Futures conference on Wednesday 1st February 2017 at the Hilton Grosvenor Hotel in central Edinburgh.

  17. 6 Dec 2016

    The Consumer Futures Unit of Citizens Advice Scotland has responded to the Scottish Government's latest statistics on fuel poverty that were published today, saying that the reported drop in the rate of fuel poverty in Scotland is welcomed, but that there is no room for complacency. 

  18. 24 Oct 2016

    The Scottish Rural Fuel Poverty Task Force has today published its final report, making recommendations to Government and other bodies for actions to address fuel poverty in rural Scotland.

  19. 1 Sep 2016

    The Citizens Advice service across the UK has today published its latest ‘league table’ of complaints received about the different energy companies.

  20. 3 Aug 2016

    The Consumer Futures Unit of Citizens Advice Scotland has welcomed today’s proposals from Ofgem, while arguing that more needs to be done to help people in fuel poverty.

    Craig Salter, energy spokesperson said:

Pages

Subscribe to News