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  1. 28 Jun 2017

    The Citizens Advice service in Scotland has published its Energy Advice in Detail report for the year 2015-16, which shows that the most common issues again concerned billing and metering, and that suppliers are not doing enough to help those consumers who are on low incomes.

  2. 26 May 2017

    The Consumer Futures Unit of Citizens Advice Scotland is today calling for greater protection for consumers in Scotland who use ‘district heating’ schemes. 

  3. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  4. 8 Mar 2017

    The Consumer Futures Unit has welcomed the Scottish Government’s response today to the recommendations of the Fuel Poverty Strategic Working Group and Rural Fuel Poverty Task Force.

  5. 10 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Scottish Power is to increase its fuel bills.

  6. 7 Feb 2017

    The Consumer Futures Unit has welcomed the news that the energy regulator Ofgem is to impose a temporary cap on prepayment energy meters. 

  7. 7 Feb 2017

    The Extra Help Unit - based in the CAS Glasgow office – always perform well on satisfaction surveys of the people they help, but this year they’re celebrating their highest ever results.

    Spotlight:
  8. 3 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Npower is to increase its fuel bills.

  9. 24 Jan 2017

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the Scottish Government’s new draft Energy Strategy, with its proposals for achieving affordable warmth and improving energy efficiency, and said it is essential that the needs of consumers are at the heart of new proposals.

  10. 19 Jan 2017

    The Consumer Futures Unit of Citizens Advice Scotland has today welcomed the vision for a low carbon Scotland contained within the Scottish Government’s third draft Climate Change Plan, but states that consumers must be at the heart of the proposals and policies if it is to be achieved.  

  11. 7 Dec 2016

    The Consumer Futures Unit is holding a Rural Futures conference on Wednesday 1st February 2017 at the Hilton Grosvenor Hotel in central Edinburgh.

  12. 6 Dec 2016

    The Consumer Futures Unit of Citizens Advice Scotland has responded to the Scottish Government's latest statistics on fuel poverty that were published today, saying that the reported drop in the rate of fuel poverty in Scotland is welcomed, but that there is no room for complacency. 

  13. 24 Oct 2016

    The Scottish Rural Fuel Poverty Task Force has today published its final report, making recommendations to Government and other bodies for actions to address fuel poverty in rural Scotland.

  14. 17 Oct 2016

    The Scottish Government Home Energy Efficiency Programmes (HEEPS) include loans to owner occupiers and private sector landlords in Scotland who want to improve the energy efficiency rating of their property. A HEEPS loan is interest free. There is currently a special offer for eligible applicants to receive a grant of 25% of their quoted costs. 

    Spotlight:
  15. 1 Sep 2016

    The Citizens Advice service across the UK has today published its latest ‘league table’ of complaints received about the different energy companies.

  16. 31 Aug 2016

    People on lower incomes pay more than average costs for basic goods and services, according to new research published today by Citizens Advice Scotland.

  17. 3 Aug 2016

    The Consumer Futures Unit of Citizens Advice Scotland has welcomed today’s proposals from Ofgem, while arguing that more needs to be done to help people in fuel poverty.

    Craig Salter, energy spokesperson said:

  18. 24 Jun 2016

    The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.

  19. 9 Jun 2016

    The Consumer Futures Unit invites you to register for our upcoming conference ‘Energy in Scotland – the Future for Consumers’ on 29th June.

  20. 10 Mar 2016

    Citizens Advice Scotland has welcomed today’s announcement by the Competition and Markets Authority (CMA) on the energy market, but has said more must be done to make sure the changes help vulnerable consumers.

    Spotlight:

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